Sales & Billing Contact
*** Orders are shipped from logistic company's warehouse and there is no local pick up for your order. Sorry we are unable to take phone call, but we have been able to resolve any issue via email.
General Support & Service
- For Fitbit product support, refer to the instructions in the next section.
- For other products, billing, or shipping problems:
- Register an account at https://havendrop.biz/helpdesk/
- Create a helpdesk ticket by following the on-screen instructions.
Fitbit Warranty Support & Service
All Fitbit devices come with a one year warranty. The warranty covers the device itself but not accessories such as a charger, straps/bands due to wear and tear. Users need not register for the warranty. The warranty will start upon device activation.
Within seven days exchange/return due to faulty device, follow the instruction below:
Return the item with all its accessories including straps and charger in the original packaging box (please include a copy of support email thread to identify the problem) to our receiving agent office (for all returned mails and parcels only) at:
Magmarvel Holdings Pte. Ltd.
16 Raffles Quay #41-07
The operating hour of our agent office is from 8.30 am to 5 pm, Mon to Fri. Currently, it is closed during COVID-19 pandemic Circuit Breaker and tentatively set to open on June 1.
After we have retrieved and ascertained everything is in order, you have the choice of a replacement item or receive a refund via PayPal (our payment service provider), which may take one to two days.
After seven days but before the one year warranty period:
The customer has to contact Fitbit support at help.fitbit.com.
If Fitbit support still asks the customer to go back to the seller for exchange/return, then the customer needs to email us the correspondence between him/her and Fitbit Support. After that, we shall inform the customer about the procedure.
Contact: 800 101 3566 (8am to 8pm daily)
68 Orchard Road, #04-60/61, Plaza Singapura Extension
Contact: +65 6534 8095
Operating Hours: 11:30 am to 8:30 pm daily